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We ship worldwide! Not only that, but we also offer FREE Shipping on every order.
It will take 1-2 business days to process your order after confirmation, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.
WRONG ADDRESS DISCLAIMER
If a parcel is returned to us due to an incorrect address or failure to collect the package, you will not be eligible for a refund. In such cases, we can reship the item, but additional shipping charges will apply.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend’s address).
Please note that your protective box may be damaged during transit. We take great care to ensure all items are securely packaged; however, external packaging damage during transit does not affect the product itself. If the item inside is damaged, please contact us for assistance.
| COUNTRY | CARRIER & TIMING | TRACKING LINK |
| United States | USPS, 18-22 Business Days | USPS Tracking |
| Canada | Canada Post, 7-18 Business Days | Canada Post Tracking |
| United Kingdom | Royal Mail, 7-18 Business Days | Royal Mail Courier Service |
| Ireland | An Post, 7-18 Business Days | An Post Tracking |
| Australia | Australian Post, 7-18 Business Days | Australian Post Tracking |
| German | German DHL, 7-18 Business Days | German DHL Tracking |
| New Zealand | New Zealand Post, 7-18 Business Days | NZ Post Tracking |
| France | La Poste, 7-18 Business Days | La Poste Tracking |
| Spain | Correos, 7-18 Business Days | Correos Tracking |
| Italy | Poste Italiane, 7-18 Business Days | Poste Italiane Tracking |
| Japan | Japan Post, 7-18 Business Days | Japan Post Tracking |
| Other International | International Shipment with Tracking, 10-31 Business Days | International Tracking |
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
INTERNATIONAL TAXES AND DUTIES
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by ZipLocker, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.
Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee.
RETURNS
By placing an order at ZipLocker, you are responsible for the cost of return shipping back to ZipLocker. Please refer to our Returns Policy for further information on how to return your packages.
UNDELIVERABLE COUNTRIES
Please note that we do not ship to Albania, Algeria, Indonesia, Kosovo, Martinique, Morocco, Nigeria, South Sudan, Tunisia.